How-to: Cancel your Membership

Cancelling your Membership will cause your benefits to expire at the end of your billing cycle and prevent future renewals.

For information on our renewal/refund policies, please refer to this article (opens a new tab).

Need a break?

If you are on a monthly subscription, you can pause your membership for 1 month, once every 12 months. Pausing your membership will allow you to take a break from payments without cancelling.

Please Note: Your membership benefits will be unavailable for the pause period. If your memberships were purchased during the same checkout, they will be paused together. At the end of the pause period, your subscription will auto-renew until cancelled.

To pause your membership follow these steps:

1. Sign in to your parent account.

2. Select the Memberships at the top of the page.

3. Select Manage on the membership you'd like to pause. 

4. Select Pause, and follow the prompts.

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Prodigy Membership Cancellation Instructions:

Cancelling on Desktop
  1. Log in to your Parent Account at www.prodigygame.com. If you don't have an account, visit the webpage linked here for help!
  2. Select the Memberships button in the top-right corner (or the yellow Prodigy icon on mobile).

 

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3. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Manage under the correct one!

4. Select Manage on the Membership you'd like to cancel, then Cancel. 

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5. Confirm your decision.

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6. Let us know why you're cancelling or, simply select Cancel paid membership at the bottom of your screen.

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If you'd like to subscribe again, a new Membership must be purchased at www.prodigygame.com/memberships. 

No membership listed?

If you do not see a Membership on this page, you likely subscribed using another email address, or via Apple Subscriptions.

Check your Prodigy receipt to confirm the email address used during checkout, or review the Apple subscriptions cancellation process below.

For help cancelling, feel free to reach out to our support agents by submitting a request via the link at the top of this page.

Cancelling on Mobile

1. Log in to your Parent Account at www.prodigygame.com. If you don't have an account, visit the webpage linked here for help!

2. Select the yellow Prodigy icon from the top-right corner to navigate to the Memberships screen. You can also select the menu icon next to this icon (three horizontal lines), then Memberships.

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3. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Manage under the correct one!

4. Select Manage on the Membership you'd like to cancel, then Cancel. 

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5. Let us know why you're cancelling or, simply select Cancel paid membership at the bottom of your screen.

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If you'd like to subscribe again, a new Membership must be purchased at www.prodigygame.com/memberships. 

No membership listed?

If you do not see a Membership on this page, you likely subscribed using another email address, or via Apple Subscriptions.

Check your Prodigy receipt to confirm the email address used during checkout, or review the Apple subscriptions cancellation process below.

For help cancelling, feel free to reach out to our support agents by submitting a request via the link at the top of this page.

Cancelling your Membership subscribed via Apple

If you subscribed to a Prodigy Membership via an Apple Subscription through the App Store, you will need to follow Apple's subscription cancellation process.

For instructions on cancelling these, please refer to Apple’s support article via this link.

To confirm if your membership was purchased through Apple, on your iOS device go to Settings → Apple ID → Subscriptions to view any subscriptions purchased on your device. 

Prodigy also has an FAQ on Memberships purchases through Apple, available via this link.

Cancelling via a Teacher Account

Teachers (Desktop)

1. Log in to your Teacher Account at www.prodigygame.com

2. Select your name from the top-right corner, then Memberships from the menu which appears.

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3. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel Membership beside the correct one!

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4. Follow the on-screen prompts to confirm your cancellation.

Teachers (Mobile)

1. Log in to your Teacher Account at www.prodigygame.com

2. Open the menu by selecting the three horizontal lines from the top-left corner of your screen.

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3. Select your email from the menu to expand the sidebar, then select Memberships.

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4. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel Membership beside the correct one!

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5. Follow the on-screen prompts to confirm your cancellation.

Need help?

If you're having trouble cancelling, our support team would be happy to help! Simply click Submit a Request at the top of this page, or reach out using the contact information on the right side of this article.

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