If you're having trouble loading the website, a particular page of the website, or the game itself please take the following steps:
A full list of supported systems can be found in this article (opens new tab).
You can do this by checking our ProdigyStatus Twitter feed (opens new tab). If there is an issue, stay tuned to this feed for updates about our progress in repairing the issue.
Your browser stores game files temporarily to make the process of loading the game faster. If these files get out of date or corrupted for any reason it can cause issues loading the game.
Locate your browser from the list below and follow the instructions provided by their support to clear your "cached images and files", restart your browser and try loading the game again.
The following links will provide you with instructions for how to do this using the most commonly used browsers:
Some firewalls, such as in schools, can block access to the game. Either add or request that your network administrator add the following addresses to your firewall's list of accepted domains:
These are not front-facing websites. You will not be able to access them through a browser and must be copied exactly as written below.
If you're still having issues after taking these steps please contact our support team by selecting Submit a request at the top of this page.