FAQ: Memberships Purchased Through Apple/Android

Where can I modify my subscription?

Since your subscription was purchased on your Apple/Android device, you can manage, modify or cancel your subscription from your device.

For Apple users: Just go to Settings → Apple ID → Subscriptions to view any subscriptions purchased on your device. For more information, please refer to Apple’s support article via this link.

For Android users:

  1. On your Android device, go to subscriptions in Google Play → Select the subscription you want to cancel Tap Cancel subscription. For more information, please refer to Google's support article via this link

We recommend reaching out to Apple/Google directly if you need assistance with updating your renewal.

Why can't I upgrade my Membership package through Apple/Android?

Due to limitations with the App Store, we are unable to support upgrading users who subscribed to a Membership via Apple/Android. If you'd like a hand upgrading and subscribed via Apple/Google, contact us by clicking Submit a Request above and we'd be happy to help! 

I have multiple children playing, how do I purchase multiple Memberships?

Purchases of multiple memberships can be done via our website via this link! 

At this time, you can only purchase a Membership for one child on your iOS/Android device via the App Store.

I only see the Annual Membership option in the iOS/Android app, but I'd like to subscribe to another plan. How do I do this?

In order to select one of our other Membership plans, you'll need to make your purchase through the Prodigy website via this link.

Why is Prodigy asking for my email?

Because the purchase is being made via Apple/Google, Prodigy requires your email in order to validate if your account already exists. 

If you already have a Parent Account, we confirm your Parent Account and send you a copy of your receipt. 

If you do not have a Parent Account, we use the email to send you a copy of your receipt, grant you access to all the Parent features, and send you relevant emails such as report cards.

 

Why can’t I turn on Family Sharing for my subscription?

We do not support Family Sharing on Apple/Android devices at this time.

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