Teachers and Parents: If you’ve been impacted by the coronavirus outbreak we are here to help. Ensure your students and children are ready to learn from home!



Follow

Retrieving A Child's Username And Password

For security purposes, Customer Support Agents are not able to provide student login credentials. If the process in this article does not work for you, please contact your child’s teacher.
OK

For security purposes, Customer Support Agents are not able to provide student login credentials. If the process below does not work for you, please contact your child’s teacher.

Has your child forgotten their username or password?

If your child's account is paired to your Parent Account, you can retrieve their username/password using your Parent Account.

Without a linked Parent or Teacher account we will be unable to view or retrieve student login credentials.

1. Go to Prodigy and select "Log in" from the top right portion of the page.

2. Log in to your Parent Account using your registered e-mail address and password. 

3. Locate the child's account you’d like to retrieve and click "View progress" (or View > on mobile)

ViewProgress.png

4a. Select the option "Manage Child".

ManageChild.png

4b. On mobile, select "More" in the bottom-right, then "Manage".

4moremobile.png

5. Your child’s username and password will be displayed here.

Passdisplay.png

If the password field is empty, the account was created with one of our SSO partners (Google, Clever) and they will need to log in with those credentials.

If their password can't be displayed or for any other reason you need to reset their password, the article linked here will explain how to do so.


Be sure to get social with us!

SocialIcons01.png SocialIcons03.png SocialIcons04.png SocialIcons02.png SocialIcons05.png

*Please Note: Screenshots may vary slightly depending on the orientation of your device (Landscape/Portrait), and your device's resolution*

Not what you're looking for? Contact our Support team.