Troubleshooting
- My student/child's data isn't displaying in my reports
- My student or child does not appear in my class list
- Leaderboard won't load/is incorrect
- Page states that Prodigy is offline for maintenance when I try to login
- Website or website page doesn't load
- The game is stuck on the loading screen
- Some or all of my reports won't load
- Why aren't my students receiving my assignment?
- How to report bugs to us
- Why do I keep receiving class list updates by email?
- Why have my students not completed the placement test?
- I keep getting directed to the "Whoops" page when I try to login
- It says my username/password combination doesn't exist.
- My Student or Child's account has been reset and they have to start over
- When I try to login it says "Prodigy is temporarily offline" or "There was a problem connecting"