Don't panic. We're here to help!

Welcome to Prodigy

• Prodigy: What is it? Where do I start?

Getting Started

• ★ Getting Ready For The Next School Year?!
• How To Create A New Parent Account
• How do I log in to my parent account?
• How Does My Child Log In?
• How To Create A New Child Account
• How to Link a Child's Account to a Parent Account

Basics

• Parent Dashboard
• Parent Account vs Teacher Account
• Supported Platforms

Managing My Child's Account

• Setting Goals For Your Child (Parent Gifting) Using Your Parent Account
• Retrieving A Child's Username And Password
• Changing Your Child's Password
• Changing Your Child's Grade Level Questions
• Remove A Child Account From A Parent Account
• Can I Merge Two Student Accounts Into One?

Managing My Parent Account

• How to switch between parent and teacher accounts
• How Do I Delete My Account?
• Changing Parent Account Settings
• I Forgot My Password, How Do I Reset It?

Memberships

• ★ Family Membership Discount
• ★ How to Subscribe, Unsubscribe, and Manage a Premium Membership - FAQ
• ★ How Do I Cancel My Premium Membership?
• How to Transfer a Prodigy Membership (Parent Account)
• Accepted Forms of Payment
• Purchasing a Membership: A Walk-through

See all 8 articles

Privacy

• ★ In-Game Chat Feature - Safety & Privacy
• Accessibility Policy
• How does Prodigy Comply with Connecticut (CT) ACT 16-189?
• How does Prodigy use Third Party Service Providers?
• How does Prodigy Maintain COPPA Compliance?
• How does Prodigy Maintain FERPA Compliance?

See all 7 articles

Troubleshooting

• My Child's Account Has Been Reset And They Have To Start Over
• It Says My Username/Password Combination Doesn't Exist.
• Website Or Website Page Doesn't Load
• How to report bugs to us