Getting Started
Basics
Managing Your Child's Account
Account Management
Memberships
- Purchasing a Membership: A Walk-through
- Accepted forms of payment
- Membership Renewal Policy
- Withdrawing/Applying Memberships
- How Do I Cancel My Premium Membership?
- Refund policy for premium subscriptions
Membership: FAQ
- Accepted Forms of Payment
- What is a CVC or CVV?
- Can I apply a membership to more than one account?
- Why am I being billed more than once?
- How do I change my credit card number/payment information?
- I purchased a membership but my child/student is not a member
Privacy
Troubleshooting
- Sound Issues In Game
- When I Try To Login It Says "Prodigy Is Temporarily Offline" Or "There Was A Problem Connecting"
- My Child's Account Has Been Reset And They Have To Start Over
- It Says My Username/Password Combination Doesn't Exist.
- Some Or All Of My Reports Won't Load
- The Game Is Stuck On The Loading Screen
Update Notes