Don't panic. We're here to help!

Welcome to Prodigy

• Prodigy: What is it? Where do I start?

Getting Started

• How To Create A New Parent Account
• How do I log in to my parent account?
• How Does My Child Log In?
• How To Create A New Child Account
• How to Link a Child's Account From School to a Parent Account at Home

Basics

• Parent Dashboard
• Parent Reports
• Parent Account vs Teacher Account
• Supported Platforms

Managing My Child's Account

• ★ Setting Goals For Your Child (Parent Gifting)
• Retrieving A Child's Username And Password
• Changing Your Child's Password
• Changing Your Child's Grade Level Questions
• Remove A Child Account From A Parent Account
• Can I Merge Two Student Accounts Into One?

Managing My Parent Account

• How to switch between parent and teacher accounts
• How Do I Delete My Account?
• Changing Parent Account Settings
• I Forgot My Password, How Do I Reset It?

Memberships

• Purchasing a Membership: A Walk-through
• Accepted forms of payment
• Membership Renewal & Refund Policies
• Withdrawing/Applying Memberships
• How Do I Cancel My Premium Membership?

Membership: FAQ

• Can I apply a membership to more than one account?
• How do I change my credit card number/payment information?

Privacy

• ★ In-Game Chat Feature - Safety & Privacy
• How does Prodigy Comply with Connecticut (CT) ACT 16-189?
• How does Prodigy use Third Party Service Providers?
• How does Prodigy Maintain COPPA Compliance?
• How does Prodigy Maintain FERPA Compliance?
• How does Prodigy Comply with AB1584?

Troubleshooting

• My Child's Account Has Been Reset And They Have To Start Over
• It Says My Username/Password Combination Doesn't Exist.
• Website Or Website Page Doesn't Load
• My child's data isn't displaying in my reports
• How to report bugs to us