Prodigy Support is here to help! Use the search bar below for assistance.



Follow

Moving a Tutoring Subscription

Here's how to move the day and/or time of your recurring tutoring subscription (biweekly or monthly).  Should you change the day/time of your sessions, no changes will be made to your payment cycle.

Log in to your Parent Account and access the Parent Tutoring Portal, then navigate to the Manage Plan page using the menu on the left:

manageplan.png

Select Modify on the time slot you would like changed:

modify1.png

From the dropdown that appears, select Move recurring time slot:

modify2.png

This will open your current tutor’s calendar to display their availability.  The timezone displayed is the same as was given when your sessions were purchased.

tutordates.png

Select the day of the week, and the time slot of the new session.  A summary on the right shows the original time slot and your requested time slot.

summarytutor.png

 

Should you require further assistance, please click Submit a Ticket below and select Online Tutoring from the dropdown! 


Be sure to get social with us!

SocialIcons01.png SocialIcons03.png SocialIcons04.png SocialIcons02.png SocialIcons05.png

*Please Note: Screenshots may vary slightly depending on the orientation of your device (Landscape/Portrait), and your device's resolution*

Not what you're looking for? Contact our Support team.