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FAQ: LearnPD Partners

August 13th 2021

While the Prodigy community continues to flourish with more than 150 million registered users of our Math Game - and growing - across the world, our school and district partnerships program has proven more challenging. 

We have therefore taken the decision to wind down our school and district partnerships program in North America over the coming months. 

Prodigy Math Game continues to grow and is one of the most popular online math platforms in North America. We remain committed to our long-term mission of helping every student in the world love learning. 

We've put together the following FAQ for our valued participants of this program that will hopefully address any questions that may arise as a result of this decision. 

FAQ

I had an upcoming or previously scheduled training. What happens to that session?

At this time, we will not be able to provide the upcoming training for our LearnPD partners. We have greatly appreciated your support and commitment to Prodigy during this partnership.

Therefore, the free resources below remain available to help you and your students continue on your Prodigy journey:

If you are a TransformPD partner and have further questions, please reach out to partner@prodigygame.com prior to Sep 20, 2021

Will our tournament still be offered?

At this time, we will be winding down all partnership services. We will not be able to provide your school/district with any upcoming tournament support.

If you currently have a tournament running, we recommend that you connect with your dedicated Customer Success Manager or click Submit a ticket below.

Does this impact parent memberships at all?

Any existing parent memberships that were purchased directly by the parent/guardian will not be impacted.

If your school purchased bulk memberships directly and you have any questions regarding these, please contact us by clicking Submit a ticket below.

Does this affect my students?

No - Your students will still get access to the same Prodigy Math Game experience. Stay tuned - we have a number of exciting updates to come for teachers and students in the very near future!

Will my teachers still have access to unlocked partnered features?

Firstly, you will still be able to use Prodigy Math Game in your classrooms! Nothing will change on that front and we remain committed to delivering what we believe is a truly best-in-class math program to millions of teachers at no cost.

As part of this commitment, all in-game math content within Prodigy Math Game remains completely free to access by all students everywhere.

Teachers will also maintain access to most partner-specific features, including Focus Mode and Leaderboard+. In fact, we are now making these freely available to all teachers everywhere!

Who do my teachers contact if they have questions?

Your teachers can contact Prodigy’s Customer Support team by clicking Submit a ticket below or visiting www.prodigygame.com/support 

Will I still have access to the Administrator Dashboard?

The Admin Dashboard feature will be removed in the coming weeks as we wind down our partnerships program. We’ll share more information on that process and timeline as it becomes available.

Will I still have access to co-teach?

The co-teach feature will be removed as we wind down our partnership program. Our team is exploring how we might build and release an improved version of the co-teach functionality, but we don’t yet have a concrete plan or timeline around that possible future work.


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