Don't panic. We're here to help!

Select a Category Below


My student/child's data isn't displaying in my reports

To begin with, determine whether your student/child:

1. Isn't listed in your class

2. They are listed but no data is populating in your reports. 

If your student isn't listed in your reports, then you'll need to ensure they're added to your class in order to see their reporting data. To do so, please review the article listed here

If your student or child is a part of your class but their reports are not populating any data then it's likely they're using an alternate account to the one that you have listed.

At this stage, you'll need to determine which account they are using and do 1 of 2 things: 

1. Instruct them to start using the account you've created for them. You can retrieve their username and password at anytime by following the steps outlined in this article

2. Add the account they are using actively to your class list and the reports will populate immediately. To do so, please review this article

Was this article helpful?
2 out of 6 found this helpful

Not what you're looking for? Contact our Support team. or call us at 1-866-585-4655.

Powered by Zendesk