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Why aren't my students receiving my plans?

There are a few reasons why students may not receiving questions from your plans.

Students will stop working on a plan under the circumstances listed below.  Please click each reason for a more detailed explanation.

The end date for your plan elapses or the plan hasn't started yet

All plans have fixed start and end date as selected at the time of creation. Verify if your plan is active by logging into your account, selecting the appropriate class, and selecting Assessments to view your assessment calendar.

From here, if you need to edit the dates, simply select your plan and then Edit.

The student has mastered the selected skill(s)

Students will cease to receive a plan once they've demonstrated mastery of that skill.

You can view if this is the case by left clicking on the plan in your calendar view and selecting "View Report". The student's name will be listed under the "Mastered" heading.

The student failed out of the selected skill(s) due to answering several questions incorrectly

A student will not continue to receive a plan if they are struggling with the questions within it. If they fail out of a skill they'll temporarily be moved back to the normal line of questions.

They'll return to your plan skill once they've both answered 20 questions and started a new play session (logged out and back in).

The student is two grade levels away from the content

If students are currently placed two grade levels away from the content you're assigning through the assessment calendar then they will not receive the plan.

For example, if your student is placed or overridden to Grade 1 and your plan's questions are from Grade 3, we don't feel it's fair to provide them with material they're not prepared for.

The same circumstance would apply for a student placed in/overridden to Grade 5, where the material is likely to be less helpful for them.

You can always adjust this level using the grade override feature. Instructions can be found here.

The student account you're investigating is not part of your class

If a student is using a different account that is not paired to your class, they will not be able to receive your plans.

Verify that they're logging in to the correct account in order to receive your assessments. If they are using an account other than the one provided, you can add it to both your class and then any assessments you are looking to set up.

To add them to your class take the steps outlined in the article here.

Once they're a part of your class they'll automatically receive your assessments!

If you've investigated these scenarios and none apply, please contact Customer Support by selecting Submit a ticket below and we'd be happy to help.


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