There are a number of legitimate reasons why a student or child might not be receiving your plans.
Your students will stop working on your plan under the following circumstances listed below. Please click each reason for a more detailed explanation.
All plans have fixed start and end date as selected at the time of creation. Verify if your plan is active by logging into your account, selecting the appropriate class and selecting "planner" to view your assessment calendar.
From this view you can select to edit your plan by left clicking on it and selecting "edit".
Students will cease to receive the specific plan once they've demonstrated mastery of that skill.
You can view if this is the case by left clicking on the plan in your calendar view and selecting "View Report". The student's name will be listed under the "Mastered" heading.
A student will not continue to receive a plan if they are struggling with them. If they do fail out of a skill they'll temporarily be moved back to the normal line of questions.
They'll return to the plan skill once they've both answered 20 questions and commenced a new session (e.g. logged out and back in).
If students are currently placed two grade levels away from the content you're assigning through the assessment calendar then they will not receive the plan. For example, if your student is placed or overridden to Grade 1 and your plan's questions are from grade 3, then we don't feel it's fair to provide them with material they're not prepared for. The same circumstance would apply for a student in placed in/overridden to Grade 5, where the material is likely to be less helpful for them.
You can always adjust this level using the grade override feature. Instructions can be found here.
If the student is using a different account which is not paired to your class then they will not be able to receive your plans.
Seek to verify that they're logging in to the correct account in order to receive your assessments. If they are using an account other than the one provided, you can add it to both your class and then any assessments you are looking to set up.
To add them to your class take the steps outlined in the article here.
Once they're a part of your class they'll automatically receive your assessments.
If you've investigated these scenarios and none apply, then please contact Customer Support at email@example.com for further assistance.