Teachers and Parents: If you’ve been impacted by the coronavirus outbreak we are here to help. Ensure your students and children are ready to learn from home!


FAQ: Epics

Official Announcement
Prodigy’s Epics and their digital codes are no longer available to purchase as of December 2, 2019. Digital codes and the Epics toy line are not available to purchase via our website nor via our Customer Support team.
Previously purchased Epics are still available to be activated and used in-game and any previously activated Epics will be retained.
Customer Support Agents are not able to provide digital Epics codes.

 How do I unlock my Epics in the game when they arrive? 

Instructions for unlocking your Epics as well as your unique code are contained on the underside of the box lid. If you're still not sure how, please click here for detailed instructions. 

Do I need to have a premium membership to buy/use my Epics in the game? 

No, a membership is not required to purchase or make use of any of the Epics in-game.

How do I get my new Epics character to follow my character in-game? 

In order for your Epics to follow your character in-game, they'll need to be activated first. After that, find your Epics in your backpack under your Buddies.  From here, you can right-click on them to either show/hide them.

How powerful are the Epics in the game? 

The Epics start as level 20 pets, so they'll start with the level equivalent amount of hearts and spells.

This means that your Epics will become more powerful and earn more hearts, and will quickly become a pet you rely on to help your wizard progress through the game.

Can I use my Epics unlock code for more than one student?

No, each Epics toy can only be paired once to a single student and each unique code can only be used once. 

I have additional questions about Epics! 

Please contact our support team by selecting "Submit a ticket" at the bottom of this page. 

Customer Support Agents are not able to provide digital Epic codes. 


Be sure to get social with us!

SocialIcons01.png SocialIcons03.png SocialIcons04.png SocialIcons02.png SocialIcons05.png

*Please Note: Screenshots may vary slightly depending on the orientation of your device (Landscape/Portrait), and your device's resolution*

Not what you're looking for? Contact our Support team.