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Why aren't my students receiving my assignment?

There might be a few explanations for why your students are not receiving your assigned questions.  Your students will stop working on your assignment under the following circumstances listed below.  Please click each reason for a more detailed explanation.

The assignment start date has not yet been reached or the end date has elapsed

You can view and change your assignment start/end date from your "Assignments" page.

To edit your start and end dates:

  • Click on the assignment as it appears in your calendar and select "Edit".
  • Under "Date Range" select "Edit". 
  • Select your new start and end dates in the calendar and click "Save"
Your student has already completed all assigned questions

You can view how many questions from an assignment your student has answered by locating the assignment in your calendar page, clicking on it and selecting "view report".

Your student was not included as part of your assignment at the time of creation

It is required that your student be a part of the assignment in order to receive the questions from that assignment.

To view which students were included in the assignment and to include or remove an account: 

  • Click on the assignment as it appears in your calendar and select "Edit".
  • Under "Students and Options" select "Edit". 
  • Check off the check boxes next to the student(s) you'd like to include and click "Next".
  • Click "Save" to save your changes. 
Your student is not using the account that you've provided to them

Your student might be using an alternate account that you have not provided the assignment to. The best way to check this is to ask them which username they are using currently, and direct them to start using the account you've created instead so that you can ensure they receive your assignments moving forward.

If you'd like to include the account that they're currently using instead,  please follow the instructions included in step 3 of this article.  

If you've investigated these scenarios and none apply, then please contact Customer Support at support@prodigygame.com for further assistance.

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