There are a few different reasons why a student's placement test results might be listed as In Progress despite continued engagement with the game. Please click each reason for a more detailed explanation.
The curriculum override is designed to be a fail safe for when a placement test goes awry.
For example: when a parent or peer helps a student answer questions they would not be able to answer on their own resulting in a higher placement then is appropriate.
When an override is put into place for a student it serves a similar function to the placement test. Therefore, when one is put in place it pauses the test until the override is removed.
For more information on the override, click here.
Assigned questions take precedent over all others, including the placement test. So, if an assessment is created either during the placement test or before a student begins playing the placement test will be paused until such a time that they complete all assigned questions or the assessment end date elapses.
Assessments are designed to align the content in game with the content being taught in class. Therefore, when an assessment is created for your students, we place the importance on this alignment. Therefore, the placement test will be paused until such a time that they complete or are removed from the assessment or the assessment's end date elapses.
If you've investigated these scenarios and none apply, then please contact Customer Support at firstname.lastname@example.org for further assistance.