How-to: Cancel your Membership

Cancelling your Membership will cause your benefits to expire at the end of your billing cycle and prevent future renewals.

If you'd like to subscribe again, a new Membership must be purchased at www.prodigygame.com/memberships. 

For information on our renewal/refund policies, please refer to this article (opens new tab).

Parents (Desktop)

  1. Log in to your Parent Account at www.prodigygame.com. If you don't have an account, visit the webpage linked here for help!
  2. Select the Memberships button in the top-right corner (or the yellow Prodigy icon on mobile).

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3. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel under the correct one!

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4. Select Cancel membership. 

5. Let us know why you're cancelling or, simply select Cancel paid membership at the bottom of your screen.

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No membership listed?

If you do not see a Membership on this page, you likely subscribed using another email address.

Try logging in with another email, or reach out for help with cancelling by clicking Submit a request at the top of this page.

Parents (Mobile)

1. Log in to your Parent Account at www.prodigygame.com. If you don't have an account, visit the webpage linked here for help!

2. Select the yellow Prodigy icon from the top-right corner to navigate to the Memberships screen. You can also select the menu icon next to this icon (three horizontal lines), then Memberships.

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3. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel under the correct one!

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4. Select Cancel membership. 

5. Let us know why you're cancelling or, simply select Cancel paid membership at the bottom of your screen.

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No membership listed?

If you do not see a Membership on this page, you likely subscribed using another email address.

Try logging in with another email, or reach out for help with cancelling by clicking Submit a request at the top of this page.

Parents (Apple Subscriptions)

If you subscribed to a Prodigy Membership via an Apple Subscription through the App Store, you will need to follow Apple's subscription cancellation process.

For instructions on cancelling these, please refer to Apple’s support article via this link.

To confirm if your membership was purchased through Apple, on your iOS device go to Settings → Apple ID → Subscriptions to view any subscriptions purchased on your device.

Teachers (Desktop)

1. Log in to your Teacher Account at www.prodigygame.com

2. Select your name from the top-right corner, then Memberships from the menu which appears.

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3. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel Membership beside the correct one!

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4. Follow the on-screen prompts to confirm your cancellation.

Teachers (Mobile)

1. Log in to your Teacher Account at www.prodigygame.com

2. Open the menu by selecting the three horizontal lines from the top-left corner of your screen.

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3. Select your email from the menu to expand the sidebar, then select Memberships.

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4. Locate the Membership you'd like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel Membership beside the correct one!

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5. Follow the on-screen prompts to confirm your cancellation.

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