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When I try to login it says "Prodigy is temporarily offline" or "There was a problem connecting"

If you're receiving one of the following messages from the game's login page: 

  • Prodigy is temporarily offline
  • There was a problem connecting

Check to ensure that: 

  • You have a secure and functioning internet connection
  • You're using a supported system. A full list of supported devices can be found here.
  • The game is not currently down for maintenance. This will be accompanied by messaging on the game's login page or on our ProdigyStatus twitter feed which can be found here

If you continue to encounter issues then you may be encountering a problem related to your network firewall

We suggest that you add or request that your network administrator add the following domains to your network's list of accepted domains: 

(**Please note**: These are not front facing websites. You will not be able to access them through a browser.)

  • https://*.prodigygame.com
  • https://cdn.prodigygame.com
  • https://prodigy.blob.core.windows.net
  • http://s3.amazon.com/

This should grant you full access to the game. 

If you continue to encounter problems, please let us know by selecting "Submit a request" at the top of this page. 

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