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Membership Renewal & Refund Policies

Membership Renewal

Prodigy offers premium membership services that require paid subscriptions in order to access. By subscribing to these services you agree to the condition that membership subscriptions renew automatically unless cancelled prior to the renewal date. The renewal date is at the end of the term purchased. The term is either one calendar month or one calendar year, as specified by the purchaser at the time of purchase.

Unless a membership subscription is cancelled prior to the renewal date, it is understood that you authorize us to charge you for the renewal of the membership subscription, using the same method of payment chosen at the time of the initial purchase.

Unless otherwise notified by Prodigy prior to the renewal date, the renewal will be for the same term and amount as the initial purchase. These terms and conditions are subject to change without notice. 

 

Membership Refunds

 

(Please Note: This policy does not apply to memberships purchased through the Prodigy App downloaded from the App Store. For more information regarding memberships purchased through the App, please click here.)

If a refund is expressly requested by the owner of the membership subscription within:

  • The first 15 days of a monthly term
  • The first 30 days of an annual term

A full refund of fees paid for the most recent term will be granted.

The refund will only be issued to the method of payment selected during your initial purchase of the membership subscription.

If you choose to cancel your membership subscription without expressly requesting a refund from Prodigy by e-mail, a refund will not be granted.

After the first 15 days of the most recent monthly term or 30 days of an annual term have elapsed, a refund will not be granted, nor will Prodigy pro-rate a fee charged.

For information regarding refunds requested due to Prodigy’s inability to support your usage of the program technically, please see Prodigy’s terms of service. These terms and conditions are subject to change without notice. 

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