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Prodigy Is Freezing On My iPad or iPhone

If you're having trouble with Prodigy freezing on an iPad or iPhone, this could be an indication that you've lost connection during the initial start up of the app please take the following steps: 

  • Double click the home button on your device
  • Simply swipe the app to completely close it
  • Re-open the app and try again

If you continue to have issues after completing the previous steps, please follow the instructions here.

If, after taking these steps, you're still having issues then please contact our support team by selecting "Submit a request" at the top of this page or by writing to us directly at

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