The following forms of payment are accepted for membership and toy purchases made on prodigygame.com:
All payments will be billed in USD unless you are located in Canada, in which case the membership fees will be converted to CAD when showing up on your credit card statement.
- American Express®
I'm using an accepted card, why didn't my payment go through?
There are a few reasons why your card might have been rejected. For your protection, card issuers do not provide us with a great deal of information as to why they do this on a case to case basis. Here are some common reasons why this happens:
We are a Canadian-based company, so, if you are based outside of Canada, your card provider might have provided a block on international payments. Typically, you can resolve this by calling the number on the back of the card and asking for a temporary lift of this ban, so you can make the purchase. This applies to both post-paid, and pre-paid credit cards.
These are the most common reasons for a rejected payment. If any of these seem to fit then I would recommend calling your card provider to seek assistance from them.
Can I use a pre-paid credit card?
Yes, pre-paid variants of the 3 card types listed above are accepted.
A few things to note about using pre-paid credit cards:
1. Please ensure they are enabled to make online purchases.
2. Please ensure that are enabled to be used for international purchases.
3. Please ensure that entire cost of the membership can be purchased using a single card. Split payments across two or more pre-paid cards is not possible.