The following forms of payment are accepted for membership and toy purchases made on prodigygame.com:
- American Express®
Please note: Partial/split payments cannot be made/accepted at this time.
I'm using an accepted card, why didn't my payment go through?
There are a few reasons why your card might have been rejected. For your protection, card issuers do not provide us with a great deal of information as to why they do this on a case to case basis. Here are some common reasons why this happens:
International Payment restriction - We are a Canadian-based company, so, if you are based outside of Canada, your card provider might have provided a block on international payments. Typically, you can resolve this by calling the number on the back of the card and asking for a temporary lift of this ban, so you can make the purchase. This applies to both post-paid, and pre-paid credit cards.
Inadequate funds on the card - While this is infrequently the case, at times, the limit on the card might have been reached and without room for it, the purchase cannot be made.
Expired/Disabled card - When a card is expired or if it has been reported as stolen or defrauded then the purchase will not be possible. A call to your card provider should help to determine the cause and the pertinent next steps as it pertains to the replacement of your card.
(Please note: If you do replace your card, you can reach out to us by phone to update your card details. If you'd like to give us a call, you can reach us at 1-866-585-4655 between the hours of 9:30AM-5:00PM EST Monday through Friday. )
These are the most common reasons for a rejected payment. If any of these seem to fit then I would recommend calling your card provider to seek assistance from them.
Can I use a pre-paid credit card?
Yes, pre-paid variants of the 3 card types listed above are accepted.
A few things to note about using pre-paid credit cards:
1. Please ensure they are enabled to make online purchases.
2. Please ensure that are enabled to be used for international purchases.
3. Please ensure that entire cost of the membership can be purchased using a single card. Split payments across two or more pre-paid cards is not possible.